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Return and Refund Policy

Alamu offers a 7-day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.

Return Instructions

STEP 1:

Send a Complaint via email to info@alamu.com

Also include pictures of the product that was delivered as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated;

  • You’ll get an email from us confirming your claim.
  • We will notify the seller to pick up the item(s) from you within 1-5 working days based on your location.
  • Agreement to replace the item(s) is solely between you and the seller.

In the situation that you request a refund rather than a replacement, please see below the process:

  • You’ll get an email from us confirming your claim.
  • You’ll be required to provide your account details (account name, account number and the name of the bank).
  • You’ll get a refund within 10 working days.

If the product is damaged in any way, or you have initiated the return after 3 days you will not be eligible for a refund.

If anything is unclear or you have more questions, please send an email info@alamu.com.

Items not eligible for Return

Products that have been altered from their original state or opened by unauthorized personnel without permission.

Products damaged due to misuse.

Requirements for Return

Item(s) must have been wrong, incomplete, defective, damaged or below standard.

Buyer must state clearly the reason for return.

Buyer must clearly state the description of item(s) to be returned.

Tags and Labels must be intact with the original packaging.

If item(s) comes with accessories and free gifts, they must be returned as well.

Wrong Item(s): product delivered differently from what was displayed on the website, the return will be authorized after validation and once the item is returned, item cost and shipping fee will be refunded.

Incomplete Item(s): product delivered is partial from what was displayed on the website. A return will be authorized after validation if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.                                      

Defective Items(s): product that has manufacturers defects was delivered dead on arrival; return will be authorized after validation.

Damaged (in transit): Product has visible damage; return will be authorized after validation.

Product Standard: Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation.

                                                                          

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